We are committed to protecting your personal information in accordance with the Privacy Act 2020.
This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with us, including through our website, products, services, and programmes (including Freedom Pilates, Freedom Recovery, and Freedom On Demand).
1. What information we collect
- We may collect the following types of personal information, depending on how you interact with us:
- Contact details (such as your name, email address, phone number and address)
- Account and membership information
- Purchase and transaction history
- Preferences and interests (including inferred preferences based on behaviour)
- Information you provide when entering promotions or surveys
- Communications with us (e.g. customer support)
- Technical and usage data (e.g. website activity, IP address, device type)
You are not required to provide this information, but it may affect your ability to use our services.
2. How we collect information
We collect personal information:
Directly from you, for example when you:
- Make a purchase
- Create an account
- Sign up to emails or marketing
- Participate in promotions or surveys
- Contact us
Automatically, when you:
- Visit our website
- Interact with our emails or ads
From third parties, where relevant (e.g. payment providers, analytics tools), in accordance with their privacy settings.
3. How we use your information
We use your personal information to:
- Process and fulfil orders
- Provide and manage your account or membership
- Deliver customer support
- Improve our products, services and website experience
- Send service-related communications
- Send marketing communications (see below)
We may also use your information for any other purpose you authorise.
4. Marketing communications
We may send you marketing messages via email, SMS, or other channels.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in our emails, or
- Contacting us directly
We comply with the Unsolicited Electronic Messages Act 2007.
5. Cookies and analytics
We use cookies and similar technologies to:
- Enable core website functionality
- Analyse website traffic and performance
- Improve user experience
- Support marketing and advertising
We use tools such as Google Analytics to understand how users interact with our website.
You can control cookies through your browser settings.
6. Payments
Payments are processed securely by third-party providers (such as Shopify Payments or other payment gateways).
We do not store full credit or debit card details on our systems.
7. Storage and security
Your personal information is stored securely, either by us or by trusted third-party providers (including cloud-based systems, some of which may be located overseas).
We take reasonable technical and organisational steps to protect your information. However, no system is completely secure.
8. Overseas disclosure
Some of our service providers are located outside New Zealand. Where this occurs, we take steps to ensure your information is protected in accordance with New Zealand privacy laws.
9. Data retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes and enforce agreements
10. Access and correction
You have the right to request access to, and correction of, your personal information.
To do so, please contact us using the details below.
We may require proof of identity and may charge a reasonable fee where permitted by law.
11. Privacy breaches
If a privacy breach occurs that is likely to cause serious harm, we will notify affected individuals and the Privacy Commissioner in accordance with the Privacy Act.
12. Your responsibilities
You are responsible for maintaining the security of your devices and account credentials when interacting with our services.
13. Updates to this policy
We may update this Privacy Policy from time to time. Updates will be published on our website, and where appropriate, we will notify you directly.
*Sale Price Adjustment Policy
At Freedom Pilates we strive to ensure our customers get the best value for their purchases. If you purchase equipment from us and a sale or promotion applies within 48 hours of your purchase, we are happy to offer a Sale Price Adjustment.
Policy Details:
- If you purchase equipment and a sale or promotion is announced within 48 hours of your purchase, you can contact us to request a Sale Price Adjustment.
- The difference between the price you paid, and the sale price will be refunded to the original form of payment or as a store credit, depending on your preference.
- To qualify for the Sale Price Adjustment, the Reformer must be in stock at the time of your adjustment request. Out-of-stock items are not eligible for this adjustment.
- The sale must be for the exact same model, colour way and specification and cannot be combined with any other offers or discounts.
- To request a Sale Price Adjustment, please contact our customer service team with your order details within 48 hours of your purchase.
Exclusions:
- The Sale Price Adjustment only applies to purchases made at full price. Discounted or clearance items are excluded from this offer.
- The Sale Price Adjustment does not apply if the item is returned or exchanged before the adjustment is processed.
We’re so happy you chose us, and we want to make sure you always get the best deal possible. If you find a better price on your reformer on our website, just let us know within 48 hours, and we’ll take care of the rest!
14. Contact us
If you have any questions or requests regarding this Privacy Policy, please contact us:
Email: hello@freedomwellness.co
Address: Unit 3/251 Blenheim Road, Upper Riccarton, Christchurch 8041
Effective date: May 2026