30-day money back guarantee
If you would like to return a product, please contact us at hello@freedomwellness.co before sending anything back.
Change of mind returns
- Items can be returned within 30 days under our money back guarantee
- Products must be unused, in original condition, with all accessories, and in original packaging
- Return shipping and any associated fees are the responsibility of the customer
- Returns must be approved before being sent
Exchanges
- We do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order
Faults or incorrect items
- If your item is faulty, damaged, or not what you ordered, please contact us as soon as possible so we can resolve this for you
- We will arrange return shipping where required and provide a repair, replacement, or refund in line with your rights under the Consumer Guarantees Act 1993
- Nothing in this policy limits your rights under the Consumer Guarantees Act
Refunds
- Refunds are processed to the original payment method once the returned item has been received and inspected
- Please allow 5–10 business days for refunds to be processed
Non-returnable items
- Used items that cannot be resold in original condition
- Clearance or final sale items
- Gift cards
Returns process
- We will provide the appropriate return address once your request is approved
- Items should be securely packaged and sent via a tracked courier service
- Items remain the customer’s responsibility until received by us
- Proof of purchase is required for all returns
We recommend reporting any issues soon after receiving your order so we can resolve them quickly.